Zobox Certified Mobile Phones & Laptops Warranty Period (Limited):

The Warranty Period for Mobile Phones & Laptops is up to 12 months*, as per the Sale Grades. The commencing is from the date of invoice.

Return Policy Zobox Certified Mobile Phones & Laptops:

1. Orders on Zobox Website: 07 days refund/replacement is applicable from the date of delivery to the customer.

2. Orders on Zobox Store: 07 days replacement policy is applicable from the invoice date. Warranty on

Accessories: The accessories like Adaptor, Data Cable & Battery provided with the device do not have any warranty, but the product standard is manufacturer grade.

Original Purchaser Eligibility: The limited warranty extends solely to the original (first) purchaser (consumer) of the product and is not assignable or transferable.

Warranty Services Requirement: Customers seeking warranty services must provide the correct details for the betterment of the services

To initiate a warranty claim: please contact us through one of the following channels: Helpline Number: ?????, ⁠WhatsApp: ????, Email: ????. Our team will verify the issue and arrange for a pickup and drop-off of your device. Please note that a nominal charge of ₹150 will be applicable for each pickup and drop-off.

IMEI/Serial Number Validation: Consumers must provide the IMEI number/serial number of the device to establish the validity of the warranty period.

Device Imaging Requirement: Consumers must share front, side & back images of the device before packing for pickup and may be required to showcase issues through video recording.

Return Reason Verification: The reason for raising a return should match the issue/grade mismatch in the device; otherwise, the return request will be cancelled.

Seal Integrity Requirement: The seal inside the device should be intact. If found tampered with at the time of receiving the returned device, no resolution will be provided.

Limited Warranty Resolution: During the warranty period, the company may repair or replace the device. Replacement has a residual warranty period. Zobox reserves the right to repair, replace, or refund as per Company Policy.

Damage Reporting Timeframe: For devices with damage/physical condition issues, the customer must report the issue within 24 hours of delivery along-with un-boxing video of purchased device.

Replacement Parts Ownership: All replaced parts, boards, or equipment become the property of the company.

Return Packaging Requirement: Proper packaging is required to avoid physical damage during returns. Zobox reserves the right to deduct/recover money for improper packaging.

Subcontracting of Services: Zobox may subcontract warranty services without notice to the customer.

Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.

Force Majeure Clause: Zobox shall not be liable for delays caused by factors beyond its control, such as acts of God, Strikes, Governmental actions, etc.

Governing Law and Jurisdiction: Any disputes shall be governed by the laws of India, and the courts of Delhi – New delhi shall have exclusive jurisdiction.

Reserved Rights: All rights are reserved with Zobox Protech Limited.

Cessation of Warranty: This Limited Warranty Agreement (the “Agreement”) is entered into by and between Zobox Protech Limited (hereinafter referred to as the “Company”) and the consumer (hereinafter referred to as the “Consumer”) who purchases a product covered by this Agreement. This Agreement outlines the terms and conditions governing the limited warranty coverage provided by the Company

Conditions for Termination of Limited Warranty Coverage:

Incorrect IMEI/Serial Number: Limited warranty coverage will be void if the consumer fails to provide the correct IMEI or serial number.

IMEI/Serial Number Tampering: Limited warranty coverage will be void if the product's IMEI or serial number has been removed, altered, defaced, or does not match the records in our system.

Failure to Report a Defect: Limited warranty coverage will be nullified if the consumer does not report the suspected defect or malfunction within the specified warranty period.

Exclusions: Limited warranty coverage will be void under the following conditions: mishandling, misuse, improper storage, exposure to moisture or dampness, extreme temperatures, unauthorized modifications or repairs, acts of God, spills of food or liquids, incorrect adjustments to consumer controls, or any other events beyond the Company’s control, as well as defects not resulting from normal wear and tear.

Unauthorized Accessories/Software: Limited warranty coverage will be void if the product is used with unauthorized accessories or software not supplied or approved by the Company.

Performance Changes: Limited warranty coverage does not apply to variations in performance caused by aging, prolonged use, environmental conditions, or the intrusion of external particles.

Quality Inspection Criteria: Devices with reported issues will be evaluated according to the Company’s quality control standards.